News and Updates

Update: see this knowledgebase article for detailed instructions on how to get container replacements online.

One of the most common support requests that we get is from players that have lost their metric containers and want replacements. We have just released a convenient website feature that will allow you to replace your missing containers yourself. In order to use it, first navigate to your containers through your slbloodlines.com profile. You can do this by clicking on any container icon under the ‘Items’ section of your profile. You will see a tabbed interface that shows all of the Tanks, Casks, Barrels, Prisms, Urns, and Vessels that you own. Click on an individual container in order to view the profile for that container. On that profile, you will see a submenu on the left side of the screen. On that submenu, you will see a new option labeled ‘Replace’. Select that option and follow the on-screen instructions in order to replace your container.

When your container is replaced, if it is full, you will be delivered a full container. If it is less than full, you will be delivered an empty container, and any metrics currently in the container will be moved to a special reserve called your Replacement Reserve. You can use this reserve to refill containers directly on the website. This is a separate reserve from the metric reserve that purchased metrics go into, and refills done from the Replacement Reserve do not count for container-refilling achievements. To refill a container from your Replacement Reserve, select the container on the website you wish to refill to go to the container profile, and select ‘Refill’ on the submenu, then follow the on screen instructions in order to refill your container.

Please keep in mind the following:

1. Containers can only be replaced once every 30 days. So, when you register a new container, it must be at least 30 days old before you will be able to have it replaced.
2. If you hand a container to someone or sell it, it will still appear under your account until that person rezzes the container. So, you will not have the container in your inventory, because you transferred it, but it will still appear on your profile, because our system can’t know that they have it until they rez it. Before requesting a replacement, please make sure you didn’t hand it to someone and then forgot about it, and if someone hands you a container, make sure to rez it as soon as possible so it transfers to your account.